Refunds and payments

What you are charged

ZenHoot Plus is a single payment for a perpetual licence. There is no subscription, no renewal and no recurring charge. Prices are shown and charged in US dollars; your bank may apply its own conversion and fees.

Payment is processed by Stripe. We never see or store your card details. Your card statement will show a charge from ZNOWSOFT, LLC.

Refunds

The free tier exists so you can evaluate ZenHoot properly before paying — download it, use it for as long as you like, and buy Plus only if it earns it.

• If Plus does not work for you, write to info@znowsoft.com within 14 days of purchase from the address on the licence, and we will refund it.
• If a technical fault prevents Plus from activating and we cannot fix it, we will refund it regardless of when you bought it.
• A refunded licence is revoked. Activated devices return to the free tier at their next licence check. Your playlists, settings and library are not deleted — anything over a free-tier limit simply becomes read-only.

Where ZenHoot Plus can be bought

ZenHoot Plus is currently sold outside the European Union only. ZNOWSOFT is a small US company and does not operate EU VAT OSS registration, so we do not sell into the EU rather than sell there incorrectly.

This is enforced at the payment level, by Stripe, using three signals:

• the country of your internet connection;
• the billing address you enter at checkout;
• the country that issued your card.

If two or more of those point to an EU country, the payment is declined before it is processed. You will see a standard "your card was declined" message from Stripe. A traveller — for example a US customer paying from an EU hotel with a US card and US billing address — matches only one signal and is not affected.

The free tier has no such restriction. ZenHoot itself is free to download and use anywhere.

Failed or duplicate charges

If a payment succeeded but Plus did not appear on your account, nothing is lost: purchases are reconciled automatically in the background, and your account page will show the licence once it lands. If it still has not after an hour, email us with the address you paid with.

We do not charge twice for the same licence. If you already own Plus, checkout is refused rather than taking another payment.

Contact

Billing questions go to info@znowsoft.com. Receipts, payment method and payment history are also available from the Stripe billing portal, linked from your account page.